FAQ
About TabelogFAQ
FAQ
About Restaurant Reservations
  • Q
    How do I make an online booking?
    A
    1. Enter your reservation details
    ・Select the date and time of your reservation
    ・Select the course you wish to book (you will see the details of the course when you make your selection)
    2. Reserve information
    ・Email address verification is required.- When you select a course and proceed to the next step, an e-mail address input screen will appear, so enter your own e-mail address.
    - You will receive a confirmation email.
    ・Click the URL in the email and enter the reservation information.
    ・Enter your credit card information.
    ※After entering your credit card information, you will be authenticated by the security system. (Depending on the credit card company, you may be required to enter a password.
    ※The credit card information will be used to charge the system usage fee (JPY 440/person) and cancellation fee if applicable.
    3. Reservation Confirmation and Completion
    ・Confirm your reservation.
    ・Complete your reservation.
    ・You will receive an e-mail confirming your reservation (please be sure to check the contents).
    1. Enter your reservation details
    2. Reserve information
    3. Reservation Confirmation and Completion
  • Q
    How can I change my booking?
    A
    1. Access to the reservation confirmation page
    ・In the reservation confirmation email, you will find a link at the bottom of the "You can review/change/cancel your reservation by clicking on the link below." in the reservation confirmation e-mail.
    ・The reservation confirmation page will appear.
    2. Reservation Number Entry and Phone Number Verification
    ・Enter the 10-digit reservation number provided in the reservation confirmation e-mail and press the "Send" button.
    ・Receive a phone number verification e-mail, and click the link in the e-mail.
    ・Enter the phone number you entered at the time of reservation, and click "Authenticate and proceed to the confirmation screen".
    3. Viewing and Changing Reservations
    ・The details of your reservation will be displayed for your confirmation.
    ・Only the date, time, and number of people can be changed. Make changes as necessary and confirm the changes.
    ・An e-mail will be sent to you to confirm the changes.
    *If you wish to change reservation information that cannot be changed on the website, please contact the restaurant directly.
    1. Access to the reservation confirmation page
    2. Reservation Number Entry and Phone Number Verification
    3. Viewing and Changing Reservations
  • Q
    How can I cancel my booking?
    A
    1. Access to the reservation confirmation page
    ・In the reservation confirmation email, you will find a link at the bottom of the "You can review/change/cancel your reservation by clicking on the link below." in the reservation confirmation e-mail.
    ・The reservation confirmation page will appear.
    2. Reservation Number Entry and Phone Number Verification
    ・Enter the 10-digit reservation number provided in the reservation confirmation e-mail and press the "Send" button.
    ・Receive a phone number verification e-mail, and click the link in the e-mail.
    ・Enter the phone number you entered at the time of reservation, and click "Authenticate and proceed to the confirmation screen".
    3. Viewing and Canceling Reservations
    ・The details of your reservation will be displayed for you to review.
    ・Please check the checkboxes and click the "Cancel" button.
    ・An email will be sent to you confirming the cancellation.
    *Please note that if the restaurant has a cancellation policy, you may be charged a cancellation fee by the restaurant if you cancel in violation of the policy.
    *Please note that the system usage fee will not be refunded even if you cancel the reservation.
    1. Access to the reservation confirmation page
    2. Reservation Number Entry and Phone Number Verification
    3. Viewing and Canceling Reservations
  • Q
    I'm having trouble modifying/cancelling a reservation.
    A
    • Please see the instructions below on how to modify or cancel reservations.
      >>How do I modify/cancel a reservation
    • Please contact the restaurant directly if you cannot complete the steps online.
      *Restaurants are responsible for managing reservations, which means that Tabelog cannot manage them on your behalf.
  • Q
    I'm having trouble checking my reservation.
    A
    • Please see the instructions below on how to check reservations.
      >>How do I check my reservation
    • Please contact the restaurant directly if you cannot check online.
  • Q
    I did not get a confirmation email.
    A
    • An automated confirmation email is sent to your registered address once you make a reservation through the Tabelog Reservation Service.
      If you have not received a confirmation email, please check whether you have any spam filters enabled and whether your email is configured to only receive messages from specific domains.
    • *If your mail server is configured to only receive messages from specific domains, please ensure you can receive emails from @tabelog.com.
  • Q
    How do I change my registered email address?
    A
    • The email address for reservations on the site cannot be changed once reservations are confirmed.
      Please contact the restaurant to change your contact information.
  • Q
    How do I check my reservation?
    A
    • Please follow the steps below to check reservations.
    • 1. Click [Check the reservation details] in the confirmation email, and when the [Check the reservation details] page appears, enter the 10-digit reservation number and send.
    • 2. A notification directing you to the confirmation page will be sent to your registered address.
    • 3. Check your reservation by accessing the link in the email and entering the phone number that you registered when making the reservation.
    • *Please contact the restaurant directly if you do not receive an automated response or cannot complete the steps due to an error.
  • Q
    I did not cancel my reservation without notice, but it was treated as a no-show cancellation.
    A
    • Please contact the restaurant directly, as the restaurant manages reservations.
    • If you have contacted the restaurant, but they will not rescind the no-show cancellation, please get in touch with us via the Contact Us form.
  • Q
    How do I make a request to restaurants about matters like dessert plates, seating selection, etc.?
    A
    • Please check with the restaurants to see if they can fulfil your request.
    • *Tabelog cannot respond to inquiries submitted to us, as each restaurant manages its reservations.
  • Q
    How do I check if there is a cancellation fee for my reservation?
    A
    • Cancellation fees are determined by the cancellation policies established by the restaurants, and they are responsible for charging them.
    • Cancellation fees will be charged in the following situations.
      ・When reservations are cancelled in violation of the cancellation policies.
      ・No-shows without cancellation.
    • Cancellation fees will be charged to the credit cards used during the reservation process.
      An email notification will be sent when a cancellation fee is charged.
    • *For information on cancellation policies, please refer to your reservation confirmation email or page.
      *If the fee includes a decimal, it will be rounded down to the nearest whole number.
      *The restaurant’s cancellation fee with the corresponding charge date will be reflected on the credit card statement.
      *If you have any questions regarding cancellation fees, please contact the respective restaurants directly.
  • Q
    What is the credit card payment made at the time of reservation?
    A
    • The credit card information entered at the time of reservation will be used to settle the system usage fee and to charge a cancellation fee in case the reservation violates the cancellation policy.
      The system fee (JPY 440 per person) is charged immediately upon confirmation of the reservation.
      In addition, when a reservation violates the cancellation policy, the cancellation fee according to the cancellation policy will be charged from your credit card, but it will not be settled at the time the reservation is confirmed.
    • *Food and beverage charges are not automatically settled from the credit card registered at the time of reservation. Please pay at the restaurant on the day of the event.
    • For debit/prepaid card payments, please click here.
  • Q
    Tell me about debit card/prepaid card payments when booking.
    A
    • The debit card/prepaid card information entered at the time of reservation is used for system usage fee payments and to charge cancellation fees if the reservation violates the cancellation policy.
    • The system usage fee (JPY 440 per person) is charged immediately upon confirming the reservation.
    • Meal charges are not automatically charged from the debit card/prepaid card used at the time of reservation. Please pay for your meal at the restaurant on the day.
    • Any cancellation fees will be charged from the debit card/prepaid card according to the terms of the cancellation policy.
    • For credit card payments, please refer here.
  • Q
    Tell me about paying the system usage fee when using a debit card/prepaid card.
    A
    • The system usage fee (JPY 440 per person) is charged immediately upon confirming the reservation.
    • The system usage fee is paid to Tabelog via immediate payment. Please note that no refunds will be issued for cancellations made for customer reasons.
  • Q
    Tell me about the payment of meal charges when using a debit card/prepaid card.
    A
    • Meal charges are not automatically charged from the debit card/prepaid card used at the time of reservation. Please pay for your meal at the restaurant on the day.
  • Q
    Tell me about payments when canceling a reservation with a debit card/prepaid card.
    A
    • If a cancellation is made in violation of the cancellation policy, and a cancellation fee is charged by the restaurant, the corresponding cancellation fee will be charged.
    • In such cases, the amount secured by your financial institution or card company as a “cancellation fee" (100% of the course fee for the number of people) will be charged at a later date.
  • Q
    I want to know the costs involved when booking.
    A
    • Tabelog charges a system usage fee of JPY 440 per person at the time of reservation.
      System usage fees are generally non-refundable. However, if a restaurant initiates a cancellation, the system usage fee for that reservation will be refunded.
      If you cancel a reservation and then make a new one, the system usage fee (JPY 440 per person) will be charged again.
    • Please pay for your meal at the restaurant on the day of your reservation.
  • Q
    Is credit card (debit card/prepaid card) registration required?
    A
    • All users are required to register a credit card (debit card/prepaid card) when booking on Tabelog.
      The credit card will be used for:
    • - Payment of system usage fees
      - Payment of cancellation fees
    • If you do not have a valid payment card at the time of reservation, you will not be able to complete your booking through Tabelog.
  • Q
    Tell me how to pay for meal charges.
    A
    Meal charges, course fees, and add-ons are paid at the restaurant. Please check the restaurant page for accepted payment methods (cash, credit card, etc.).
  • Q
    Do I need to pay with a credit card at the restaurant as well?
    A
    • Please check the restaurant page for accepted payment methods at the restaurant.
    • Tabelog only charges system usage fees (JPY 440 per person) via credit card at the time of reservation. Payment for the meal itself should be made directly at the restaurant.
  • Q
    Tell me about the order of restaurants in the search results.
    A
    • "Most reserved"
    • Ranking is based on the number of dinner reservations made through Tabelog's online reservation system 14 to 8 days in advance. In the case of a tie, priority is given to restaurants that support multilingual online reservations and those using our paid customer attraction services for businesses*. The number of reservations is divided by language, with displayed rankings representative of the most booked restaurants in the displayed language.
    • "Most viewed"
    • The ranking is based on the number of restaurant page visitors on the multilingual version of the site over the past week. In the case of a tie, priority is given to restaurants that support multilingual online reservations and those using our paid customer attraction services for businesses*. The number of visitors is counted by language, and the ranking shows the most viewed restaurants in the displayed language.
    • *In Tabelog's restaurant search, we prioritize displaying restaurants that support multilingual online reservations to encourage more customers to make reservations online. Additionally, following our policy to promote traffic to restaurants with comprehensive information, we prioritize displaying restaurants that utilize our paid customer attraction services and voluntarily share various information.
  • Q
    There is a small charge, such as JPY 2, from Tabelog on my account that I don't recognize.
    A
    • A small charge, such as JPY 2, may be made to confirm the validity of your registered credit card.
      This charge will be refunded at a later date, even if it remains on your statement.
    • *Card validity checks are made when a new credit card is registered.
    • If the card has already passed the validity check, this charge will not occur for subsequent uses.
  • Q
    Is there a multilingual version of the Tabelog app?
    A
    • Currently, we do not offer a multilingual version of the Tabelog app. Please use the desktop or mobile web version if you need multilingual support.
  • Q
    I want to search for a restaurant by name.
    A
    • The multilingual version does not currently support searching for restaurants by name. Please search for restaurants by location, area, or category.
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